Refund policy

Thank you for shopping with us. We carefully inspect and pack our products before dispatch to ensure they reach you in good condition.

Please read this Returns, Exchanges & Refund Policy carefully before placing your order.

1. No Returns & Exchanges

All products purchased from our store are non-returnable and non-exchangeable after delivery.

For health protection, hygiene, product safety, quality-control, and inventory reasons, we do not accept returns or exchanges for products once they have been delivered to the customer.

This applies to all products available on our website, unless specifically stated otherwise on the respective product page or required under applicable law.

We therefore request customers to carefully check the following before placing an order:

  • Product details
  • Product description
  • Size and measurements
  • Size chart, where applicable
  • Colour and available variants
  • Material/fabric specifications
  • Product images
  • Quantity
  • Other specifications mentioned on the product page

Once an order has been successfully placed and delivered, it cannot normally be returned or exchanged due to a change of mind or personal preference.

2. Reasons for Which Returns or Exchanges Are Not Accepted

Returns and exchanges will not be accepted for:

  • Change of mind
  • Product no longer required
  • Incorrect size selected by the customer
  • Incorrect colour or variant selected
  • Incorrect product ordered by the customer
  • Product not matching personal expectations
  • Product looking slightly different due to screen/display settings
  • Minor differences in colour, texture, print, pattern, embroidery, or finishing
  • Products that have been used, worn, washed, altered, damaged, or mishandled after delivery
  • Any other reason that does not involve a verified defect, damage, or fulfilment error on our part

3. Damaged, Defective or Incorrect Products

While all products are non-returnable and non-exchangeable as a standard policy, we understand that products can occasionally be damaged during shipping or an incorrect product may be sent.

If you receive a product that is:

  • Damaged during transit
  • Defective due to a manufacturing issue
  • Significantly different from the product ordered
  • Incorrectly supplied due to an error on our part

please contact us within 48 hours of delivery.

Claims reported after this period may not be accepted.

4. How to Report an Issue

If you receive a damaged, defective, or incorrect product, please contact our customer support team with:

  • Order number
  • Customer name
  • Clear photographs of the product
  • Clear photographs of the outer packaging
  • Shipping label photograph
  • Video of the product/unboxing, where applicable
  • A brief description of the issue

Our team will review the information and determine whether the claim qualifies for a resolution.

Please do not send any product back without receiving confirmation from our team.

5. Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

  1. The sealed package before opening
  2. The shipping label
  3. The package being opened
  4. The product received
  5. The condition of the product
  6. Any visible damage, defect, or discrepancy

An unboxing video can help us verify shipping-related claims and resolve genuine issues more efficiently.

6. Approved Claims

If our team verifies that the product was damaged, defective, or incorrectly supplied due to an error on our part, we may, at our discretion, provide:

  • A replacement, subject to availability; or
  • A refund; or
  • Another appropriate resolution.

The resolution will depend on the nature of the issue, product availability, and applicable circumstances.

7. Condition of Products

Any product-related claim may be rejected if the product has been:

  • Used
  • Worn
  • Washed
  • Altered
  • Tailored
  • Damaged after delivery
  • Stained or soiled
  • Misused
  • Modified in any way

Products must be kept in the condition in which they were received until the issue has been reviewed by our team.

8. Size & Product Selection

Customers are responsible for checking product information before placing an order.

For products where size is applicable, please carefully review the size chart and measurements provided on the product page.

We cannot accept a return or exchange simply because the customer selected an incorrect size or because the product does not fit as expected.

9. Colour & Product Appearance

Actual product colours may vary slightly from the images displayed on the website due to:

  • Different screen settings
  • Display brightness
  • Photography and studio lighting
  • Camera settings
  • Manufacturing batches

Minor variations in colour, texture, print, pattern, or finishing are not considered defects unless they materially affect the product.

10. Order Cancellation

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to request a cancellation.

11. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of checkout.

This includes:

  • Full name
  • Complete address
  • City
  • State
  • PIN/ZIP code
  • Contact number

We are not responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

12. Refund Processing

Refunds are not provided for change-of-mind purchases, incorrect size selection, incorrect product selection, or other reasons covered by our no-return policy.

If a refund is approved for a verified damaged, defective, or incorrect product, it will generally be processed through the original payment method, where applicable.

Once initiated, the time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

13. Shipping Charges

Shipping, delivery, COD, convenience, or other applicable charges may be non-refundable.

If a verified issue occurred due to an error on our part, the resolution of applicable shipping charges will be determined on a case-by-case basis.

14. Final Sale

All products are considered final sale once delivered, except where a verified damaged, defective, incorrect-product, or other legally applicable issue is established.

By placing an order on our website, the customer acknowledges and agrees to this policy.

15. Contact Us

If you have any questions about our Returns, Exchanges & Refund Policy or need to report a genuine issue with your order, please contact us:

Email: shopveerosh@gmail.com